Secure Support Messaging

Send account information and passwords securely through our encrypted portal.

Trista Jensen avatar
Written by Trista Jensen
Updated over a week ago

From time to time, Mediavine may need access to your site to assist you with ad-related issues. Send your account information safely with our Secure Support Messaging.

If we ask you to submit a password to us, you will visit to send your password to us. Messages will self-destruct after a time limit.


1. Insert your secure information into the text box. We will need: 

  • your first and last name

  • the email address you use to log into your Mediavine dashboard 

  • the URL of the website we are working with

  • a message

  • your login credentials including the username, password and login URL 

2. Select the time limit for the message's self-destruction. 

3. Select "encrypt message" so the password can make it to us securely. 


When at all possible, set up a separate user account for us to use, and make sure to change the password for FTP and host logins once the work is completed.

For WordPress logins, please setup the account with the email address. You can send the login to us using this form or you can have WordPress email us a link to set up a password on our end, which is also a secure way to share WordPress access.

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